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How do I contact the Support Team

M
Written by My Parcels Knowledge Guru

Messaging

Click the Chat icon in the bottom-right corner of your screen to start a conversation with us.

  • Available anytime: Our customised AI Agent is here 24/7 to answer questions, provide guidance, and help you find what you need.

  • Support hours: If your query requires one of our agents, you’ll be connected during our staffed hours:

    • Monday to Friday: 9:00 AM – 5:00 PM

Benefits of messaging

  • No waiting around: Send us a message and return to it whenever it suits you.

  • Seamless conversation: You’ll pick up right where you left off, without losing any progress.

  • Email notifications: We’ll let you know by email as soon as a human agent responds, so you can get on with your day.

Phone Support

We dont curently offer phone support, but expect to have this soon.

Email

You can also reach us by email at [email protected]

Our team monitors this inbox throughout the day and will get back to you as soon as possible.

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